Yes. All crystals and mineral specimens offered at Crystal Hearts Atelier are natural unless otherwise stated. We prioritize authenticity, integrity, and responsible sourcing in every collection.

Certain pieces may be polished, cut, or shaped for wearability or display, but the mineral itself remains genuine and naturally formed.

Crystals are natural creations of the Earth. Variations in tone, inclusions, texture, and formation are part of their beauty and individuality. No two pieces are ever identical — each carries its own unique character.

Measurements and sizing details are provided where applicable to help guide your selection.

For one-of-a-kind listings, you will receive the exact piece photographed.

For intuitive or multiple-quantity listings, you will receive a carefully selected piece of similar quality, size, and aesthetic standard.

Please note that slight variations may occur depending on screen and light settings.

We introduce new selections periodically. Due to natural supply limitations, certain pieces may not be restocked once sold out.

We accept major credit cards, debit cards, and other secure payment options available at checkout, including PayNow, E-wallets, and Shop Pay where applicable.

All transactions are processed securely.

Unless otherwise stated, promotions and discount codes cannot be combined.

Discount codes must be applied at checkout and cannot be retroactively added once an order is placed.

Certain limited releases, exclusive collections, discounted items may not be eligible for additional promotions.

Yes, we offer international shipping. Shipping rates and delivery timelines are calculated at checkout based on destination.

Please note that customs duties or import taxes (if applicable) are the responsibility of the recipient.

Orders are typically processed within 2–4 business days. During collection launches or special releases, processing times may be slightly extended.

You will receive a confirmation email once your order has been dispatched.

Orders cannot be cancelled once processing has begun. If you need assistance immediately after placing an order, please contact us as soon as possible and we will do our best to accommodate before dispatch.

Once your order ships, you will receive a tracking link via email. If you do not see it, kindly check your spam folder or contact us for assistance.

While we work with reliable carriers, occasional delays may occur due to customs or courier handling. If your parcel appears delayed beyond the estimated timeframe, please contact us and we will assist promptly.

In the rare event your item arrives damaged, please contact us within 48 hours of delivery with clear photographs of the item and packaging. We will review and assist to submit a claim, if necessary.

Due to the nature of crystals and limited-quantity pieces, all sales are considered final.

We encourage reviewing measurements, descriptions, and photos carefully before purchasing. If you require clarification, please contact us prior to placing your order.

Crystals may be cleansed according to your personal practice — common methods include moonlight, sound, intention setting, or placing them on selenite.

Please avoid water cleansing for water-sensitive minerals.

Store your pieces in a dry environment away from moisture and extreme heat. For delicate or polished items, consider soft pouches or display surfaces to prevent scratches.

Yes. Certain minerals may fade or become brittle with prolonged direct sunlight exposure. We recommend keeping your pieces out of intense sun for long-term preservation.

Yes, we offer wholesale pricing and lots, subject to review and approval, for qualified businesses, including retail stores, wellness boutiques, interior and décor businesses, and small business startups.

Please submit the required application details, including:

• Full Name and Business Name
• Business Address and Contact Information
• Business Registration / Permit / License (if applicable)
• Website and/or Social Media Information

Once reviewed and approved, you will receive access to exclusive wholesale pricing and account privileges. Approval typically takes up to 72 hours.