Privacy policy
Last Updated: March 5, 2026
Crystal Hearts Atelier operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide customers with a curated shopping experience.
Our store is powered by Shopify, which enables us to provide the Services to you securely and efficiently.
This Privacy Policy describes how Crystal Hearts Atelier (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you:
- visit or use our website
- make a purchase or transaction
- interact with our Services
- communicate with us
If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of personal information.
Please read this Privacy Policy carefully. By accessing or using any of our Services, you acknowledge that you have read and understood how your information is collected, used, and disclosed as described below.
Personal Information We Collect
When we refer to “personal information”, we mean information that identifies, relates to, describes, or can reasonably be linked to you or another individual.
Personal information does not include information that has been anonymized or de-identified so that it can no longer be linked to a specific person.
Depending on how you interact with our Services and where you reside, we may collect or process the following categories of personal information:
Contact Information
- Name
- Email address
- Billing address
- Shipping address
- Phone number
Payment & Financial Information
- Payment card information
- Billing details
- Transaction details
- Payment confirmations
Payment information is securely processed through trusted third-party payment providers.
Account Information
- Username and password
- Account preferences and settings
- Saved addresses or order history
Transaction Information
- Products viewed or purchased
- Items added to cart or wishlist
- Purchase history
- Returns, exchanges, or cancellations
Customer Communications
Information you provide when contacting us for support or inquiries.
Device & Technical Information
- IP address
- Device type
- Browser type
- Network connection details
- Unique device identifiers
Usage Information
Information regarding how you interact with the Services, including:
- pages visited
- browsing behavior
- time spent on the website
- navigation patterns
This information may be collected using cookies and similar technologies.
Sources of Personal Information
We may collect personal information from several sources:
Directly from You
- create an account
- place an order
- subscribe to marketing communications
- contact customer support
Automatically Through Our Services
- cookies
- analytics tools
- device data when you browse our website
From Service Providers
We may receive information from third parties that support our business operations, such as:
- payment processors
- shipping providers
- analytics services
From Partners or Third Parties
This may include marketing partners or platforms that help us operate our online store.
How We Use Your Personal Information
Depending on how you interact with our Services, we may use your personal information for the following purposes:
Providing and Improving Our Services
We use your information to:
- process and fulfill orders
- process payments and transactions
- arrange shipping and delivery
- manage returns and exchanges
- maintain your customer account
- remember your preferences
- improve website functionality and user experience
We may also use information to personalize your shopping experience, such as recommending products related to your interests or previous purchases.
Marketing and Promotional Communications
With your consent where required by law, we may use your information to send:
- promotional emails
- product announcements
- special offers
- marketing communications
You may unsubscribe at any time using the link included in our marketing emails.
Security and Fraud Prevention
We may use personal information to:
- authenticate customer accounts
- detect fraudulent transactions
- prevent unauthorized access
- protect our website and customers from malicious activity
Customers are responsible for maintaining the confidentiality of their account credentials.
Customer Support and Communication
We use your information to:
- respond to inquiries
- provide customer assistance
- send order confirmations and shipping updates
- maintain our relationship with customers
Legal and Regulatory Compliance
We may process personal information to:
- comply with legal obligations
- respond to lawful requests from authorities
- resolve disputes
- enforce our policies and Terms of Service
Disclosure of Personal Information
We may share your personal information with trusted third parties when necessary to operate our business, including:
Service Providers
Including providers that assist with:
- website hosting
- payment processing
- shipping and logistics
- data analytics
- customer support
- cloud storage
Marketing and Advertising Partners
ng and Advertising PartnersWe may work with partners to provide advertising or promotional campaigns, including personalized advertising based on browsing behavior.
These partners will process information according to their own privacy policies.
Where required by law, you may have the right to opt out of targeted advertising.
With Your Consent
We may share your information if you request or authorize us to do so, for example:
- shipping providers delivering your order
- social media integrations or login features
Business Transfers or Legal Requirements
Your information may also be disclosed:
- during a business transaction (such as a merger or acquisition)
- to comply with legal obligations or law enforcement requests
- to enforce our policies or protect our rights
Relationship with Shopify
Our store is hosted by Shopify Inc.
Shopify provides the e-commerce platform that enables us to sell our products and services to you.
When you interact with our store, Shopify may collect and process certain personal information to operate and improve the platform.
Your information may be stored on Shopify servers or shared with third parties involved in operating the Shopify platform.
To learn more, please review the Shopify Consumer Privacy Policy:
https://privacy.shopify.com
You may also exercise certain privacy rights through the Shopify Privacy Portal.
Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before submitting personal information.
Children's Privacy
Our Services are not intended for children under the age of majority in their jurisdiction.
We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can remove the information.
Data Security & Retention
We implement reasonable administrative, technical, and organizational measures to protect personal information.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
We retain personal information only as long as necessary to:
- provide our Services
- comply with legal obligations
- resolve disputes
- enforce agreements and policies
Your Privacy Rights
Depending on your location, you may have rights including:
- Right to access your personal information
- Right to correct inaccurate data
- Right to request deletion of personal information
- Right to data portability
- Right to object to targeted advertising
Residents of the European Union may exercise rights under the General Data Protection Regulation (GDPR).
Residents of Singapore are protected under the Personal Data Protection Act (PDPA).
You may exercise these rights by contacting us using the details below.
We may request identity verification before processing your request.
Managing Marketing Communications
You may opt out of marketing communications at any time by:
- clicking the unsubscribe link in marketing emails
- contacting us directly
Even if you opt out, we may still send non-promotional messages related to your orders or account.
International Data Transfers
Because our store operates internationally, your personal information may be transferred, processed, or stored in countries outside your own.
Where required by law, we rely on recognized legal mechanisms, such as the European Commission’s Standard Contractual Clauses, to protect transferred data.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
Any updates will be posted on this page with an updated “Last Updated” date.
Contact
For questions regarding this Privacy Policy or your personal information, please contact us:
Crystal Hearts Atelier
Email: crystalheartsatelier@gmail.com