Terms of service
Last Updated: 5 March 2026
OVERVIEW
Welcome to Crystal Hearts Atelier.
Throughout this website, the terms “we,” “us,” and “our” refer to Crystal Hearts Atelier. We operate this website and online store, including all information, content, tools, products, and services available through it (collectively referred to as the “Services”), in order to provide you with a curated and refined shopping experience.
Our store is powered by Shopify, which enables us to securely offer our products and services online.
These Terms of Service (“Terms”), together with any policies referenced herein (including our Privacy Policy and Refund Policy), govern your access to and use of our Services.
By visiting, browsing, interacting with, or purchasing from our store, you agree to be bound by these Terms of Service.
If you do not agree with these Terms, you must discontinue use of our Services.
SECTION 1 — ELIGIBILITY AND ACCOUNT RESPONSIBILITY
By using our Services, you represent that you are at least the age of majority in your jurisdiction or that you have obtained consent from a legal guardian.
To access certain features of the Services, you may be required to provide information such as:
• name
• email address
• billing and shipping information
• payment details
You agree that all information provided is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.
Accounts may not be transferred, sold, or assigned to another person without our written permission.
SECTION 2 — PRODUCT INFORMATION
Crystal Hearts Atelier specializes in natural minerals, crystals, and handcrafted crystal décor and jewelry.
Because our products are formed by natural geological processes, each piece is unique. Variations in the following characteristics are normal and expected:
• color
• inclusions
• texture
• shape
• surface formations
• size
These natural variations are part of the beauty and authenticity of mineral specimens and are not considered defects.
We make every effort to accurately display product images and descriptions. However:
• colors may vary due to screen settings
• lighting conditions may affect appearance
• natural variations may exist between specimens
We cannot guarantee that products will appear identical to images shown online.
All product descriptions, availability, and specifications may change at any time without notice.
We reserve the right to:
• discontinue products
• limit quantities
• restrict purchases by region or customer
SECTION 3 — METAPHYSICAL AND WELLNESS DISCLAIMER
Many crystals are historically associated with spiritual traditions, cultural practices, and metaphysical beliefs.
Any descriptions regarding energy, healing properties, or spiritual benefits are provided for educational and cultural reference purposes only.
Crystal Hearts Atelier does not make medical claims, and our products are not intended to diagnose, treat, cure, or prevent any medical condition.
Our products should not replace professional medical advice or treatment.
SECTION 4 — ORDERS AND ACCEPTANCE
When you place an order, you are making an offer to purchase.
Orders are not considered accepted until:
• payment has been processed
• we confirm acceptance of the order
We reserve the right to refuse or cancel any order for reasons including but not limited to:
• product availability
• payment verification issues
• suspected fraud
• pricing errors
If an order is cancelled, we will attempt to notify you using the contact details provided at checkout.
Please review your order carefully before submitting it, as cancellation may not always be possible once processing has begun.
SECTION 5 — PRICING AND PAYMENT
All prices displayed are subject to change without notice.
The price charged will be the price displayed at the time the order is placed.
Unless otherwise stated, prices do not include:
• taxes
• shipping costs
• customs duties
• import fees
Customers are responsible for any customs duties or import taxes applicable in their country.
You agree that:
• your payment information is accurate
• you are authorized to use the payment method provided
• your financial institution will honor the charges
SECTION 6 — SHIPPING AND DELIVERY
Delivery timeframes are estimates only and are not guaranteed.
Shipping delays may occur due to:
• courier disruptions
• customs processing
• weather conditions
• other events beyond our control
Once your order has been transferred to the shipping carrier, risk of loss and ownership transfer to the customer.
Crystal Hearts Atelier is not responsible for delays, damages, or losses caused by third-party carriers.
SECTION 7 — RETURNS AND REFUNDS
Returns and exchanges are governed by our Refund Policy [LINK].
Because many products are unique mineral specimens, returns may be limited depending on product category and condition.
Customers are encouraged to review product details carefully before purchasing.
SECTION 8 — INTELLECTUAL PROPERTY
All content on this website, including but not limited to:
• product photography
• designs
• text
• graphics
• branding
• logos
• layout and visual presentation
is the property of Crystal Hearts Atelier or its licensors and is protected by copyright and intellectual property laws.
You may not reproduce, distribute, modify, or commercially exploit any materials without our written permission.
SECTION 9 — THIRD-PARTY SERVICES AND LINKS
Our Services may include tools or links provided by third-party platforms. These are provided “as is” and “as available. We do not control or endorse third-party services and are not responsible for their content, accuracy, or practices. Your use of such services is at your own risk.
SECTION 10 — RELATIONSHIP WITH SHOPIFY
Our online store is powered by Shopify. However, all purchases made through this website are conducted directly with Crystal Hearts Atelier. Shopify is not responsible for product quality, fulfillment, or disputes between customers and our store.
SECTION 11 — USER FEEDBACK
If you submit feedback, suggestions, reviews, or other materials to us, you grant Crystal Hearts Atelier a worldwide, royalty-free license to use, reproduce, and publish such content for business purposes.
You confirm that any feedback you submit does not violate the rights of third parties.
SECTION 12 — ERRORS AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions related to:
• product descriptions
• pricing
• promotions
• availability
We reserve the right to correct such errors and cancel orders affected by incorrect information.
SECTION 13 — PROHIBITED USES
You may not use our Services for unlawful or harmful activities.
Prohibited uses include:
• fraudulent activity
• intellectual property infringement
• data scraping or unauthorized automation
• distribution of malware or malicious code
• harassment or abuse of staff or other users
Violation of these rules may result in termination of access.
SECTION 14 — TERMINATION
We may suspend or terminate access to the Services at any time if a violation of these Terms occurs.
Any obligations incurred prior to termination remain enforceable.
SECTION 15 — DISCLAIMER OF WARRANTIES
Our services and products are provided “as is” and “as available.”
We do not guarantee:
• uninterrupted website operation
• error-free functionality
• product suitability for specific purposes
Certain jurisdictions may limit warranty exclusions.
SECTION 16 — LIMITATION OF LIABILITY
To the fullest extent permitted by law, Crystal Hearts Atelier shall not be liable for indirect, incidental, or consequential damages arising from use of our Services or products.
This includes, but is not limited to:
• loss of profits
• loss of revenue
• data loss
• business interruption
SECTION 17 — INDEMNIFICATION
You agree to indemnify and hold harmless Crystal Hearts Atelier and its partners from claims arising from:
• your breach of these Terms
• your misuse of our Services
• your violation of applicable laws
SECTION 18 — SEVERABILITY
If any provision of these Terms is deemed unenforceable, the remaining provisions shall remain in full effect.
SECTION 19 — GOVERNING LAW
These Terms shall be governed by the laws of the jurisdiction in which Crystal Hearts Atelier operates.
SECTION 20 — CHANGES TO TERMS
We reserve the right to update these Terms at any time.
Updates will be posted on this page, and continued use of our Services constitutes acceptance of the revised Terms.