Yes. We prioritize ethical sourcing and responsible curation. Our crystals and mineral specimens are carefully selected for quality, formation, and authenticity. We do not sell mass-produced resin pieces, artificially dyed materials (unless clearly stated), or treated products without disclosure.

Minimum order quantities may apply depending on the collection or product category. Specific MOQs will be stated within the product listings or shared upon approval of your wholesale account.

Yes, we offer international shipping. Shipping rates and delivery timelines are calculated at checkout based on destination.

Please note that customs duties or import taxes (if applicable) are the responsibility of the recipient.

No. Wholesale lots are already priced at highly competitive partner rates. For retail catalogue items, wholesale partner discounts are applied automatically. Additional discount codes or promotions do not apply to wholesale purchases.

Restocks and new collections are introduced periodically. Due to natural supply limitations, certain items may not be restocked once sold out.

All wholesale lots and limited availability collections are sold as-is and are final sale. We strongly encourage reviewing product descriptions, measurements, and quality notes carefully before purchasing.

For larger orders or recurring supply needs, you may contact us directly to discuss availability. While we cannot guarantee specific sourcing requests, we are happy to explore options where possible.

We accept major credit cards, debit cards, and other secure payment options available at checkout, including PayNow, E-wallets, and Shop Pay where applicable.

All transactions are processed securely.

All orders are processed and shipped within 1–3 business days (excluding weekends and public holidays) after payment confirmation.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Once your order ships, you will receive a tracking link via email. If you do not see it, kindly check your spam folder or contact us for assistance.

While we work with reliable carriers, occasional delays may occur due to customs or courier handling. If your parcel appears delayed beyond the estimated timeframe, please contact us and we will assist promptly.

In the rare event your item arrives damaged, please contact us within 48 hours of delivery with clear photographs of the item and packaging. We will review and assist to submit a claim, if necessary.

No. Product images may not be used for resale or commercial listing purposes without prior written permission from Crystal Hearts Atelier.